We take our customer satisfaction very seriously. All of our products are tested for quality and manufactured according to the best practices in the world. We strive to provide the best customer support to ensure you are happy with your products. If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days.
Please contact us if you need any assistance with returns:
During the checkout process, you will be given the complete terms of your purchase. Included in those terms is your understanding and acknowledgement related to the contents and ingredients of the products you have ordered. Your acceptance of the terms of purchase means you agree to and understand the refund policy. We are committed to complete compliance with the US FDA regulations. These products have not been evaluated by the FDA, and we make no claims as to the benefits of any of our products. You are able to do independent research and draw your own conclusions and opinions as to any health benefits that these products might provide.
You may cancel an order at any time without penalty until the product is shipped. Once the product has been shipped, you will be responsible for following the procedures related to Returning Unused, Sealed Products. Any Refunds due will be processed within 5 business days from the date of the return of product to Pacific Roots, LLC, and it will be made to the same payment method used for the order. If the order is cancelled before shipment, the payment will be cancelled within 1 business day.